by MSI » Sat Aug 08, 2015 9:02 am
These instructions are for our
msmac3D users, please note the only changes is the use of
msmac3D and
msoft3D below:
(NOTE: ALL msmac2D AND msmac3D users should be using the 3D Graphics/msmac3D interface. medit32 has been discontinued)
- Problems? HOW TO send files the easy way!
- If any problem with medit3D, msmac, the graphics or animation program occurs, the quickest way for us to understand and repeat the problems is for you to send the project INPUT files and/or the LOG files.
The following is a quick walk through FOR MSMAC2D/3D USERS:
- HOW TO send Project/smac input files and HOW TO send LOG files
- Please include with your email a brief description of the issue you are having. We apologize for any issues you encounter with our software.
PROJECT FILES and/or SMAC INPUT FILES:- If you are having an issue with a project or file, the easiest way for us to assist you is for you to send us all the project files so we can walk through the steps that produce the problem and/or permit our duplication of the problem behavior.
- IF simply a SMAC error
- if you see the dreaded FORTRAN ERROR CODE notice OR if the SMAC program doesn't seem to run
IT MAY BE A SIMPLE INPUT ERROR
- therefore you may only need send the smac input file (si5) which is a text file and can be easily attached to an email.
Look up at the top of the dialog for #3DGraphics
- top status bar with name.jpg (26.39 KiB) Viewed 7192 times
of on medit3D
- smac input file name.png (21.97 KiB) Viewed 8427 times
and see the name and location of the smac input file (suffix si5)
- NOTE: for 3D Graphics it may not list the prefix C:\Msoft3D\Projects\ and the suffix '.si5'
These both refer to the same file name!
In above for example the file name is: C:\MSoft3D\Projects\MY_FIRST_PROJECT\My_First_Project.Si5
Simply write an email, explain the error code and simply attach the si5 file indicated in the top area of your medit3d/project.
- If it is more than SMAC refusing to run then you many need to send the entire Project file:
IT'S SIMPLE!
(see message after this message Below for additional clarification)
- From 3D Graphics see the following
In medit3D, select the
- File Menu->Send Project to McHenry Software for tech Support.
This will display a dialog which will indicate the name of the file to be created.
Make a note of the file name/location (note it has a .Support suffix)
click OK
a zip file will be created and a dialog opened where it is located so attach the file with .support to an email and send to us.
Use this private DropBox link for McHenry Software Technical Support for uploading confidential projects or files of any size (only McHenry Software can see any files you upload)
Please also see the
LOG FILES: - A LOG file is created each time you start and run medit3D. It is created mainly to assist in problem resolution. These LOG files do not include anything but jibberish used by our Windows programmer to determine where a problem might be occurring. So if you have a problem starting 3D Graphics, medit3D or msmac3D, it will help if we can see some of these files!
The LOG files are located in the installation directory, normally c:\msoft3d.
To forward them:
- simply compose an email to mchenry@mchenrysoftware.com and then Insert/Attach a file. When you select insert/navigate, most email programs provide a dialog to navigate to the file(s) you wish to attach/include. So you would navigate to the c:\mosft3d directory and look for the files:
- Medit3DLog_01.log
Medit3DLog_02.log,
etc (there may be up to five or so files.)
If you view the directory with 'details' selected (View->Details) and then click on the Date header, the directory will be ordered based on date. Send the 2 or 3 most recent log files.
- log files.png (19.59 KiB) Viewed 4972 times
These instructions are for our [size=150]msmac3D[/size] users, please note the only changes is the use of [size=150]msmac3D[/size] and [size=150]msoft3D[/size] below:
[i](NOTE: ALL msmac2D AND msmac3D users should be using the 3D Graphics/msmac3D interface. medit32 has been discontinued)[/i]
[list][*][size=150][url=http://mchenrysoftware.com/wp/aboutcontact/]Contact Information[/url][/size][/list]
[list][size=150][b]Problems? HOW TO send files the easy way![/b][/size]
[list]If any problem with medit3D, msmac, the graphics or animation program occurs, the quickest way for us to understand and repeat the problems is for you to send the project INPUT files and/or the LOG files.[/list]
The following is a quick walk through FOR MSMAC2D/3D USERS:
[list][*][size=150]HOW TO send Project/smac input files and HOW TO send LOG files[/size]
[list]Please include with your email a brief description of the issue you are having. We apologize for any issues you encounter with our software.[/list]
[/list]
[/list]
[list][*][color=#FF0000][size=150]See [url=https://www.mchenrysoftware.com/board/viewtopic.php?p=2982#p2982]BELOW[/url] in the TOPIC for specific instructions on [url=https://www.mchenrysoftware.com/board/viewtopic.php?p=2982#p2982]Creating a ZIP file from the 3D Graphics[/url] [/size][/color]
[/list]
[size=150][b]PROJECT FILES and/or SMAC INPUT FILES:[/b][/size][list]If you are having an issue with a [b]project[/b] or [b]file[/b], the easiest way for us to assist you is for you to send us all the project files so we can walk through the steps that produce the problem and/or permit our duplication of the problem behavior.
[list][*]IF simply a SMAC error
[list][*]if you see the dreaded FORTRAN ERROR CODE notice OR if the SMAC program doesn't seem to run
IT MAY BE A SIMPLE INPUT ERROR
[*]therefore you may only need send the smac input file (si5) which is a text file and can be easily attached to an email.
Look up at the top of the dialog for #3DGraphics
[align=center][attachment=1]top status bar with name.jpg[/attachment][/align]
of on medit3D
[align=center][attachment=2]smac input file name.png[/attachment][/align]
and see the name and location of the smac input file (suffix si5)
[list][*][size=150]NOTE:[/size] for 3D Graphics it may not list the prefix [b]C:\Msoft3D\Projects\[/b] and the suffix [b]'.si5' [/b]
These both refer to the same file name![/list]
In above for example the file name is:[b] C:\MSoft3D\Projects\MY_FIRST_PROJECT\My_First_Project.Si5[/b]
Simply write an email, explain the error code and simply attach the si5 file indicated in the top area of your medit3d/project.
[/list][/list]
[list][*]If it is more than SMAC refusing to run then you many need to send the entire Project file:
IT'S SIMPLE!
[color=#FF0000](see message after this message Below for additional clarification)[/color]
[list]From [b]3D Graphics[/b] see the following
[list](which are links to specific places in the Youtube [url=https://www.mchenrysoftware.com/board/viewtopic.php?f=55&t=1768&p=2653#p2653]Overview Video with links to specific tasks[/url]
[/list][list][*]Use this link @7:38 for steps to [url=https://youtu.be/q70rfj5mcNY?t=458][size=150]Zip Backup of Project Files[/size][/url]
[*]and this link @9:04 for [url=https://youtu.be/q70rfj5mcNY?t=544][size=150]DropBox Location for uploading tech support files[/size][/url]
[/list]In [size=150]medit3D[/size], select the
[list] [b]File[/b] Menu->[b]Send Project to McHenry Software for tech Support[/b].
This will display a dialog which will indicate the name of the file to be created.
Make a note of the file name/location (note it has a .Support suffix)
click [b]OK[/b]
a zip file will be created and a dialog opened where it is located so attach the file with [b].support[/b] to an email and send to us.[/list][/list]
[b]Use this private [url=https://www.dropbox.com/request/N7jnibDldQu8Mqb2YEvO][size=150]DropBox link for McHenry Software Technical Support[/size][/url] for uploading confidential projects or files of any size (only McHenry Software can see any files you upload)[/list]
[/b]Please also see the
[list][*][url=https://www.mchenrysoftware.com/help/msmac/index.html#!backupandrestore3dgraphicsmode.htm]Backup & Restore Function: 3D Graphics Mode[/url]
[*][url=https://www.mchenrysoftware.com/help/msmac/index.html#!backupandrestoregridmode.htm][b]Backup & Restore Function: GRID Mode [/b][/url][/list]
[/list]
[size=150][b]LOG FILES:[/b][/size] [list]A LOG file is created each time you start and run medit3D. It is created mainly to assist in problem resolution. These LOG files do not include anything but jibberish used by our Windows programmer to determine where a problem might be occurring. So if you have a problem starting 3D Graphics, medit3D or msmac3D, it will help if we can see some of these files!
The LOG files are located in the installation directory, normally [b][size=150]c:\msoft3d[/size][/b].
To forward them:
[list]simply compose an email to mchenry@mchenrysoftware.com and then Insert/Attach a file. When you select insert/navigate, most email programs provide a dialog to navigate to the file(s) you wish to attach/include. So you would navigate to the [b][size=150]c:\mosft3d[/size][/b] directory and look for the files:
[list][b]Medit3DLog_01.log
Medit3DLog_02.log[/b],
etc (there may be up to five or so files.)
If you view the directory with 'details' selected ([b]View->Details[/b]) and then click on the [b]Date header[/b], the directory will be ordered based on date. Send the 2 or 3 most recent log files.[/list][/list][/list]
[align=center][attachment=0]log files.png[/attachment][/align]