They got back to me advising me they had worked on resolving the issue and could not resolve the problem or find out what was causing it (the bullet car hesitates just before striking the target vehicle and then continues the balance of the simulation without any further issues.) They suggested I contact you for a possible resolution. I can send you the file or perhaps you could speak to Keaton Mertz at ARAS technical support to find out what sees and what he attempted to resolve the issue.
A: As you may be aware ARAS is alleged to have breached the contract with McHenry Software to the point we could no longer work with them.
- For example see McHenry Software response and the filings in the lawsuit McHenry v ARAS 360.
We now have a court injunction in place to stop ARAS360 from acting like McHenry Software has ANY association with them McHenry Software GRANTED preliminary injunction v ARAS360
On November 16, 2012 we filed for arbitration to recover past due amounts owed by ARAS360 to McHenry Software
- Note that they deleted all serial numbers associated with McHenry Software in early 2012 so we can no longer even run ARAS collide.
This is quite a strange situation that they'd send technical support questions to us when they know we can't run ARAS360 or collide!
Yet they continue to send tech support questions to McHenry Software and act like there is still some association between our companies??!
- Have you ever received any updates to the aras360 graphics environment since February 2012 to correct a problem they have with the transition from animation to simulation?
When we last were working with ARAS360 in November 2011 the transition from animation to simulation worked correctly.
However in an update they posted in February 2012 (v1.4.2), without our knowledge or assistance (McHenry Software terminated the agreement with ARAS Dec 22, 2011), it included a problem with the transition from animation to simulation.
We believe ARAS360 has corrected the problem since then however they have never posted an update to ALL users which would avoid ARAS360 users wasting time with this animation to simulation transition issue.
- NOTE: As of October 31, 2012 ARAS360 is prevented by US Federal court court order from sending out any McHenry Software DLLs or using or associating with McHenry Software.
The problem isn't with the collide simulation. The problem is with the aras360 environment.
Ask them to send you the 'fix' to the ARAS360 environment for the animation to simulation transition.
McHenry Software regret the unfortunate circumstances of this situation.
Please send any questions, comments to firstname.lastname@example.org. If you are a collide user please also send us your sales receipt and serial number. Thank you.