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Problems? HOW TO send files the easy way!

Posted: Wed Sep 02, 2009 2:53 pm
by brian
This thread has been updated,
please see
Problems? HOW TO send files the easy way! 2014

Re: Problems? HOW TO send files the easy way!

Posted: Tue Aug 24, 2010 4:37 pm
by brian
Aug 24, 2010: We're adding an option to the file menu called 'send project to support'.
Which will eliminate the steps required to create a zip file, select only input files, and rename it to pass through firewalls.
Look for it in an update to be posted soon!

Re: Problems? HOW TO send files the easy way!

Posted: Wed Oct 03, 2012 10:32 am
by MSI
Oct 2012: I guess we forgot to post up the notice that the 'Send Project Files to McHenry Software for tech Support' option has been added to the File menu of medit32
If you are having an issue with a project or project file, you can now simply do the file:
  • Open medit32
  • Open the project which has the file you wish to send to McHenry Software for tech support
    Select from the menu
  • File->Send Project to McHenry Software for Tech Support
    • This will create a zip file of all the project input files. It also appends the zip file name to prevent it from being stopped by internet firewalls.
      It also opens a file folder with the newly created file so you know where to navigate from
      Then open you email program and attach that file.
Please include a description of the problem you are having and we should get back to you in short order.