Licensing message/error? Try License Reset and Restart

software related notices, mainly for licensees who should laso see the LICENSEE ONLY sections
MSI
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Licensing message/error? Try License Reset and Restart

Post by MSI »

Back in November we added to the help menu: License Reset and restart
This should resolve most issues with licensing.
licesne reset and restart.png
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MSI
Site Admin
Posts: 2302
Joined: Thu Jun 18, 2009 12:37 pm

Re: Licensing message/error? Try License Reset and Restart

Post by MSI »

In the event the License Reset and Restart does not correct things, you may have an issue with information on the license server. So please try the following:
  • start up medit3D
  • Select menus:
    • Tools->Trouble Shooting-> Re-enter License Information
    • This will clear all license information and then present you with the licensing dialog
  • Please enter the licensee name and serial number as sent to you with the installation instructions.
    • If you cannot find them please email us and we will send them to you.
Please note that once you license the software to a computer, it locks it to the computer.
  • The option to 're-enter license information' can be used to move a license to a different machine.
    BUT
    you need us to reset the license information on the server, so if moving to new computer, please contact us!
  • If you want to install to more than one computer please contact McHenry Software.
license activation.png
license activation.png (152.6 KiB) Viewed 10421 times
Here are the steps to get to "Reenter License Information" page:
  1. Select the Classic Medit3D icon
  2. Select the icon again from the dropdown menu
  3. From the Medit3D menu across the top of the dialog,
    select Tools
  4. Select TroubleShooting menu item
  5. Select re-Enter License information
ReEnter License Information.png
ReEnter License Information.png (240.73 KiB) Viewed 5650 times
MSI
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Posts: 2302
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Re: Licensing message/error? Try License Reset and Restart

Post by MSI »

IMPORTANT NOTE: IF you are at a company with multiple license, such that some have the suffix -B, -C, etc
  • please be sure to check the license on your computer before resetting your license.
A simply way to check is to start medit3D, use Help menu and select Help->About
it will display the licensee name, and serial number and whether your serial number as a suffix.
  • (and note your version should be 4.50.1 or higher)
about with suffix.jpg
about with suffix.jpg (60.29 KiB) Viewed 9260 times
MSI
Site Admin
Posts: 2302
Joined: Thu Jun 18, 2009 12:37 pm

Re: Licensing message/error? Try License Reset and Restart

Post by MSI »

Moved/copied this topic from Welcome to this forum as licensee had issue
MSI
Site Admin
Posts: 2302
Joined: Thu Jun 18, 2009 12:37 pm

Re: Licensing message/error? Try License Reset and Restart

Post by MSI »

added additional graphics, updated images
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