This is our official notice on the confidentiality of Technical Support:
- IMPORTANT NOTE ON PHONE/e-mail SUPPORT:
ALL correspondences between users and McHenry Software are considered privileged and confidential.
We are here to assist you with the use of our software.
Please No case specific questions (keep things hypothetical!).
No quoting or paraphrasing things we discuss as part of technical support in deposition or at trial.
Anything on our forum can be used subject to copyright laws (so no publication without our permission)
This is to protect you, our McHenry Software Licensee as well as us (we really don't want to become part of your case)
Thank You for your support of McHenry Software!
- Sending Files the Easy Way!
The easiest way for us to help you is follow those instructions and send us the project file you are having issues with.
Use this private DropBox link for McHenry Software Technical Support for uploading confidential projects or files of any size (only McHenry Software can see any files you upload)