Licensing message/error? Try License Reset and Restart

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MSI
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Posts: 1289
Joined: Thu Jun 18, 2009 12:37 pm

Licensing message/error? Try License Reset and Restart

Post by MSI » Mon Dec 14, 2015 10:34 am

Back in November we added to the help menu: License Reset and restart
This should resolve most issues with licensing.
licesne reset and restart.png
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Question? Comment? Please email forum@mchenrysoftware.com. Also see the McHenry Forum Index
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(c) McHenry Software, Inc ALL Rights Reserved.

MSI
Site Admin
Posts: 1289
Joined: Thu Jun 18, 2009 12:37 pm

Re: Licensing message/error? Try License Reset and Restart

Post by MSI » Mon Jan 25, 2016 5:03 pm

In the event the License Reset and Restart does not correct things, you may have an issue with information on the license server. So please try the following:
  • start up medit3D
  • Select menus: Tools->Trouble Shooting-> Re-enter License Information
    • This will clear all license information and then present you with the licensing dialog
  • Please enter the license name and serial number as sent to you with the installation instructions.
    • If you can not find them please email us and we will send them to you.
Please note that once you license the software it locks it to the computer.
  • The option to 're-enter license information' can be used to move a license to a different machine.
  • If you want to install to more than one computer please contact McHenry Software.
license activation.png
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Question? Comment? Please email forum@mchenrysoftware.com. Also see the McHenry Forum Index
Visit McHenrySoftware.com for technical information & software.
(c) McHenry Software, Inc ALL Rights Reserved.

MSI
Site Admin
Posts: 1289
Joined: Thu Jun 18, 2009 12:37 pm

Re: Licensing message/error? Try License Reset and Restart

Post by MSI » Wed Oct 09, 2019 11:01 am

IMPORTANT NOTE: IF you are at a company with multiple license, such that some have the suffix -B, -C, etc
please be sure to check the license on your computer before resetting your license.
a simply way to check is to start medit3D, use Help menu and select Help->About
it will display the licensee name, and serial number and whether your serial number as a suffix.
(and note your version should be 2.50.1 or higher since current version 2.50 and 2.51 soon to be released!)
about with suffix.jpg
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Question? Comment? Please email forum@mchenrysoftware.com. Also see the McHenry Forum Index
Visit McHenrySoftware.com for technical information & software.
(c) McHenry Software, Inc ALL Rights Reserved.

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