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Problems? HOW TO send files the easy way!
Posted: Wed Sep 02, 2009 2:53 pm
by brian
Re: Problems? HOW TO send files the easy way!
Posted: Tue Aug 24, 2010 4:37 pm
by brian
Aug 24, 2010: We're adding an option to the file menu called 'send project to support'.
Which will eliminate the steps required to create a zip file, select only input files, and rename it to pass through firewalls.
Look for it in an update to be posted soon!
Re: Problems? HOW TO send files the easy way!
Posted: Wed Oct 03, 2012 10:32 am
by MSI
Oct 2012: I guess we forgot to post up the notice that the '
Send Project Files to McHenry Software for tech Support' option has been added to the File menu of medit32
If you are having an issue with a project or project file, you can now simply do the file:
- Open medit32
- Open the project which has the file you wish to send to McHenry Software for tech support
Select from the menu
- File->Send Project to McHenry Software for Tech Support
- This will create a zip file of all the project input files. It also appends the zip file name to prevent it from being stopped by internet firewalls.
It also opens a file folder with the newly created file so you know where to navigate from
Then open you email program and attach that file.
Please include a description of the problem you are having and we should get back to you in short order.