by MSI » Tue Mar 03, 2020 12:05 pm
recent Followup comment made by a user:
- I am very hesitant to update when there’s case work in progress. For whatever reason, about ½ the time the updates fail even with AV & Windows Defender disabled.
If you encounter any issue with an installation: Failure of the installation, Differences in version, PLEASE let us know!
In as much detail as possible so we can help remedy the situation.
Also note there are simple steps you should take to be sure you lose no work time dealing with installation/update issues:
- For current casework, be sure to do a backup of any current cases. You can use the File->Backup to create a ZIP file of ALL FILES
- See Easily Backup and Restore Projects and select ALL FILES (the thread mentions input files and that should be your default but if you think a case critical issue might arise back up ALL FILES
- If you encounter ANY issue with an update you can install the prior version from our Archives.
- We recommend you simply load the prior version and when you have time let us know the issues. If by chance you have an older case which was run on an older version and you get different results then all older versions are still available.
Please also let us know what differences you find in any results (there should be none unless you use a new option, etc).
We may be able to resolve the difference with a simply change so you can use our latest version without any concerns.
WE WANT ALL USERS USING THE LATEST TECHNOLOGIES!
recent Followup comment made by a user:
[list][*]I am very hesitant to update when there’s case work in progress. For whatever reason, about ½ the time the updates fail even with AV & Windows Defender disabled.[/list]
If you encounter any issue with an installation: Failure of the installation, Differences in version, PLEASE let us know!
In as much detail as possible so we can help remedy the situation.
Also note there are simple steps you should take to be sure you lose no work time dealing with installation/update issues:
[list][*]For current casework, be sure to do a backup of any current cases. You can use the File->Backup to create a ZIP file of ALL FILES
[list]See [url=http://www.mchenrysoftware.com/board/viewtopic.php?f=30&t=1090]Easily Backup and Restore Projects[/url] and select ALL FILES (the thread mentions input files and that should be your default but if you think a case critical issue might arise back up ALL FILES
[/list]
[*]If you encounter ANY issue with an update you can install the prior version from our [url=http://www.mchenrysoftware.com/board/viewforum.php?f=47]Archives[/url].
[list]We recommend you simply load the prior version and when you have time let us know the issues. If by chance you have an older case which was run on an older version and you get different results then all older versions are still available.[/list]
[/list]
Please also let us know what differences you find in any results (there should be none unless you use a new option, etc).
We may be able to resolve the difference with a simply change so you can use our latest version without any concerns.
WE WANT ALL USERS USING THE LATEST TECHNOLOGIES!