P
Licensing message/error? Try License Reset and Restart
Posted: Mon Dec 14, 2015 10:34 am
by MSI
Back in November we added to the help menu:
License Reset and restart
This should resolve most issues with licensing.
- licesne reset and restart.png (21.53 KiB) Viewed 15820 times
Re: Licensing message/error? Try License Reset and Restart
Posted: Mon Jan 25, 2016 5:03 pm
by MSI
In the event the License Reset and Restart does not correct things, you may have an issue with information on the license server. So please try the following:
- start up medit3D
- Select menus:
- Tools->Trouble Shooting-> Re-enter License Information
- This will clear all license information and then present you with the licensing dialog
- Please enter the licensee name and serial number as sent to you with the installation instructions.
- If you cannot find them please email us and we will send them to you.
Please note that once you license the software to a computer, it locks it to the computer.
- The option to 're-enter license information' can be used to move a license to a different machine.
BUT
you need us to reset the license information on the server, so if moving to new computer, please contact us!
- If you want to install to more than one computer please contact McHenry Software.
- license activation.png (152.6 KiB) Viewed 13654 times
Here are the steps to get to "Reenter License Information" page:
- Select the Classic Medit3D icon
- Select the icon again from the dropdown menu
- From the Medit3D menu across the top of the dialog,
select Tools
- Select TroubleShooting menu item
- Select re-Enter License information
- ReEnter License Information.png (240.73 KiB) Viewed 8883 times
Re: Licensing message/error? Try License Reset and Restart
Posted: Wed Oct 09, 2019 11:01 am
by MSI
IMPORTANT NOTE: IF you are at a company with multiple license, such that some have the suffix -B, -C, etc
- please be sure to check the license on your computer before resetting your license.
A simply way to check is to start medit3D, use Help menu and select Help->About
it will display the licensee name, and serial number and whether your serial number as a suffix.
- (and note your version should be 4.50.1 or higher)
- about with suffix.jpg (60.29 KiB) Viewed 12493 times
Re: Licensing message/error? Try License Reset and Restart
Posted: Wed Aug 16, 2023 9:44 am
by MSI
Moved/copied this topic from Welcome to this forum as licensee had issue
Re: Licensing message/error? Try License Reset and Restart
Posted: Tue Jan 30, 2024 10:07 am
by MSI
added additional graphics, updated images