Important NOTE on Questions/Comments, Tech Support and Consulting

software related notices, mainly for licensees who should laso see the LICENSEE ONLY sections
Post Reply
MSI
Site Admin
Posts: 1484
Joined: Thu Jun 18, 2009 12:37 pm

Important NOTE on Questions/Comments, Tech Support and Consulting

Post by MSI »

IMPORTANT NOTE ON Questions/Comments, Tech Support and Consulting:
  • MAIN POINT: This NOTE ON Questions/Comments, Tech Support and Consulting is to try to avoid serious misrepresentations of what we may or may not have said or emailed from being used, for example, as evidence in court ever again!
    Obviously what WE have PUBLISHED in public in papers and on this and other forums is fair game!
    However, we want our licensees and EVERYONE to feel free to ask ANY questions and make ANY comments which we will keep in confidence.
ALL correspondences including Questions and Comments to this forum and/or with McHenry Software (MSI) and/or McHenry Consultants (MCI) are considered privileged and confidential by MSI & MCI.
  • You can Register/JOIN the McHenry Forum and post up questions/comments
    Or
  • Simply email questions and/or comments to us at forum@mchenrysoftware.com.
    • Questions/Comments are considered confidential and if we them post up and respond your identification will remain anonymous (unless you specifically request we include your name/identification).
For Tech Support:
  • We are here to assist you with the use of our software.
    No quoting or paraphrasing things we discuss as part of technical support in deposition or at trial**
    Anything on our forum can be used subject to copyright laws (so no publication without our permission)
    This is to protect you, our McHenry Software Licensee, as well as us
    • we really don't want to become part of your case unless you want to retain us or hire us as a confidential consultant
    Please email of call us with any questions.
    Thank You for your interest and support of McHenry Software!
For Consulting through McHenry Consultants:
  • We do consulting through McHenry Consultants
    Does your company need help with training or crash investigations, reconstruction, computer simulations (all programs!), research and reports?
    Please Call or email us if you would like our help on any research, litigation or other matter.
    All contacts are considered confidential unless mutually agreed upon.
    Thank you for your interest in McHenry Consultants
MAIN POINT: This NOTE ON Questions/Comments, Tech Support and Consulting is to try to avoid serious misrepresentations of what we may or may not have said or emailed from being used, for example, as evidence in court ever again!
Obviously what WE have PUBLISHED in public in papers and on this and other forums is fair game!
However, we want our licensees and EVERYONE to feel free to ask ANY questions and make ANY comments which we will keep in confidence.


There is No such thing as a stupid question, except for a question not asked
Also seen the quote:
  • "if you ask a question it makes you look stupid for 5 minutes – but if you don't ask – you stay stupid for fifty years, so always ask questions in your life".
Footnote:
  • **In one trail in San Diego a decade or so ago an 'expert' in a case who had called us about a technical support item mischaracterized the conversation in his sworn trial testimony
    • I heard this from an expert who was surprised that i would say what the 'expert' said i said and somehow the trial judge allowed it in and wouldn't allow them to question me or get me to submit an affidavit (the judge said it would have delayed things...so why not exclude the lie?)
    • In another unrelated case at a different time, coincidentally also in a San Diego courtroom, the 'expert' relaying part of a conversion said i SLAMMED down the phone (ummmm...you do realize that one only hears a click when a phone is hung up whether slammed or simply disconnected...another lie!)

    Somehow in both instances the judge allowed the uncorroborated testimony in as evidence with no chance for rebuttal??!!
Question? Comment? Please email us
MORE TOPICS see:Forum Index & McHenrySoftware.com
(c)McHenry Software, Inc ALL Rights Reserved.
MSI
Site Admin
Posts: 1484
Joined: Thu Jun 18, 2009 12:37 pm

Re: Important NOTE on Tech Support and Consulting

Post by MSI »

Updated Dec 2019
Question? Comment? Please email us
MORE TOPICS see:Forum Index & McHenrySoftware.com
(c)McHenry Software, Inc ALL Rights Reserved.
MSI
Site Admin
Posts: 1484
Joined: Thu Jun 18, 2009 12:37 pm

Re: Important NOTE on Tech Support and Consulting

Post by MSI »

July 2020: another minor update to include some question on questions!
Question? Comment? Please email us
MORE TOPICS see:Forum Index & McHenrySoftware.com
(c)McHenry Software, Inc ALL Rights Reserved.
MSI
Site Admin
Posts: 1484
Joined: Thu Jun 18, 2009 12:37 pm

Re: Important NOTE on Questions/Comments, Tech Support and Consulting

Post by MSI »

August 2020: added Questions/Comments to the title and discussion so ALL KNOW that anything sent is kept in confidence.
Question? Comment? Please email us
MORE TOPICS see:Forum Index & McHenrySoftware.com
(c)McHenry Software, Inc ALL Rights Reserved.
Post Reply