The U.S. Department of Transportation recently updated its "Fly-Rights: A Consumer Guide to Air Travel."
Fly-Rights gives information on air fares, schedules and tickets, delayed and canceled flights, overbooking, baggage, frequent flier programs, travel scams, and safety and security. And should you want to file a complaint about your carrier's service, Fly-Rights tells you how to do it.
- For a brief summary see the Chicago Tribune article Know your rights before boarding that plane
Or review "Fly-Rights: A Consumer Guide to Air Travel."